Your generous heart brings joy to a sorrowful friend.
Everything needs to be placed in context. You don't have the full story yet, so you need to reserve your judgement until you do. What seems like a clear cut situation may in fact be much deeper, and far more detailed, that you initially imagined. Try to understand the motivations of the people involved.
Listen for meaning, understanding and comprehension. Don't just listen for your chance to offer your opinion without considering what is being said.